PSC is committed to providing quality of products and services, which can meet or even exceed customer’s expectations. New plants subjected to constant maintenance, combined with state-of-the-art control systems, contribute to monitoring and repeatability of processes, as well as improving the products quality. In case of unmanageable situations, they are monitored through statistical studies that affect the main variables, so to allow an immediate intervention and restoration.

Each site monitors customer satisfaction. The resulting reports are analyzed by both business units and the Group holding company. This process aims to ensure that attention is always focused on customer’s needs.

According to the precautionary approach, PSC evaluates the impact in the development phase of each new product. The Failure Mode and Effect Analysis (FMEA) allows to evaluate defects or problems that impact on product elements relevant to the customer, such as functionality, aesthetics and hoe it can be mounted, thanks to an evaluation of the risk priority index, based on three levels: gravity, probability and detectability. Such methodology allows to quantify the impact of products on environmental and safety aspects.

All the finished products supplied on the market are registered on the International Material Data System (IMDS), where all the materials used in the manufacture of cars are collected, updated, analysed and stored. Thanks to the IMDS, it is possible to comply with the obligations imposed on car manufacturers and their suppliers, complying with national and international standards, laws and regulations.

All substances and mixtures used in the production phase, are accompanied by Safety Data Sheet (SDS) with information on physic-chemical, toxicological and environmental hazard properties, necessary for a safe and correct handling.

Product safety and the compliance with legal requirements are evaluated in FMEA, by adopting the most stringent parameters. During the reporting period, PSC had no cases of non-compliance with voluntary regulations and/or codes regarding health and safety impact on its products and services.

The monitoring of customer satisfaction, along with the supplied product, is a constant process. Such process is also made quick thanks to online platforms, popular in the automotive field, where reports, such as complaints and rejects, are given in real time. Moreover, monthly assessments are made by taking into account the quality of products and the services provided.

Each production site is functionally responsible for the management of possible customer’s complaints. Monitoring and timing review of assessments received by customers, instead, are subject of management committees of business units and our Group.